You can place an order for any item we have priced to you by calling the packaging consultant listed at the bottom of your estimate. He or she will be happy to process your order. We have a detailed order processing and approval procedure that insures you will receive the exact product you order. The following is a description of that process.
Order Documents Once you have placed an order, you will receive two documents from us, an Order Confirmation and a Purchase Agreement.
The Order Confirmation is a document that contains a complete description of your order, including billing and shipping addresses, estimated ship date, a complete description of the item(s) ordered, and the total order value. This is an approximate reflection of what will appear on your final invoice.
The Purchase Agreement is a document that describes in detail, the legal terms and conditions of our business relationship.
When you receive these documents, please read them carefully. If you have any questions or concerns, please call us and we’ll be happy to address them. Otherwise, please sign and date them at the bottom of each document, and return them to us via fax or e-mail. The signed documents must be on file, along with a secure form of payment, in order for your order to be valid.
Forms of Payment Along with your signed documents, we require a secured form of payment. The forms we accept are; Visa, Mastercard, American Express, Discover Card, cashier’s checks, and company checks. In the case of company checks, they must clear the issuing bank before we can proceed with the order. Payment is taken in two equal amounts.
A 50% deposit is taken after approval of any artwork and final prototype, and the balance at the time of shipment. Please note: We cannot ship an order until final payment is made.
Prototypes for Order Approval
When you place a production order for any item, we will provide a prototype of the item for you to approve prior to production. A structural prototype can always be provided for size, style, and material approval. There are some limitations on what can be provided for graphics approval on prototypes. For a complete description of our prototypes procedures, see our Samples and Prototypes page.
Manufacturing Process Once all artwork and prototypes have been approved and a deposit is on file, the manufacturing process can begin. We will provide you with an estimated ship date, and will update you periodically. If there are any changes in the manufacturing schedule, you will be informed, and a new ship date set for the earliest time available.
Order Completion & Shipping When your order is complete, we will contact you to let you know your order is ready to ship. At that time, we’ll collect the outstanding balance, and provide you with a paid invoice via e-mail, which will include the tracking information for your shipment, and the website information for the freight carrier. You will be able to track the shipment on-line using the provided information.
Receipt of Product and Follow up Once you have received your products, please take the time to examine it to be sure it meets your expectations. If you have any questions or concerns, please call us and we’ll address them immediately. You will receive a courtesy call from your Packaging Consultant within 3 days after you receive your shipment to make sure
that you are satisfied with the products and services you received from us.